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    About ArchAgent

    ArchAgent is a division of Arch Telecom, Inc that develops and offers telecom and internet based technologies to real estate professionals. Services include:

    • Mobile Real Estate Search Ð smart phone application providing location based real estate information.
    • Single Property Websites Ð property marketing with enhanced SEO and syndication.
    • Powerline Call Capture Ð lead generation and property marketing by toll-free number
    • Mobile Marketing Ð lead generation and property marketing by SMS
    • Power Dialer Ð web based predictive dialer integrated with third party CRM products.
    • Data Services Ð including For Sale By Owner and Expired data
    • Call Center Services Ð lead followup and reporting

    ArchAgent operates from Austin, TX. Contact us at the points below for more information:

    • www.archagent.com
    • 800-882-9155

    About ArchAgent Mobile Real Estate Search

    This application was developed to serve both consumers and professional agents.

    Both users have complete access to local real estate listings via their smartphone or web enabled mobile device. Native applications are available for the iPhone, Android and Blackberry platforms. Any other web enabled mobile device is supported by our WebApp implementation. The application can search based on the users current location (accurate to within a few dozen feet) or based on criteria submitted by the user.

    In addition to self supported searches, consumers can share properties they like, save searches or properties, take notes and use many other features that add fun and power to searching for homes. In addition, the consumer is provided with a Host Agent and an easy way to contact him or her for additional information about any specific property.

    Professional agents are provided access to additional non-public information about properties ( such as showing instructions ) to add convenience to their work in the field. Agents can provide their buyers with the application to enhance their home search experience and to allow their agents to conveniently communicate with them about properties they like. Agents may also have the opportunity to work with unaffiliated consumers for whom theyÕve been selected as Host Agent.

    For more information, contact ArchAgent at the contact points listed above.

    Terms of Use

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    Mobile Real Estate Search Additional Terms

    These terms are incorporated in the ArchAgent Universal Terms of Service for users of the ArchAgent Mobile Real Estate Search Application.

    1. MLS Data. The Application provides access to listings and local real estate content ("MLS Data"). Use of an Application is expressly subject to all MLS, National Association of Realtors (NAR), Local MLS, State and Federal regulations governing real estate. All MLS Data is intended only for the user's personal, non-commercial use and where the user has a bona fide interest in the purchase, sale, or lease of real estate of the type being offered. The User may not copy, redistribute or retransmit any of the data or information provided. The User expressly acknowledges the MLS's ownership of and copyright of the MLS Data. MLS Data is deemed to be reliable but is not guaranteed to be accurate or complete. Some properties which appear for sale may no longer be available because they are under contract, have sold or are no longer being offered for sale. ArchAgent assumes no liability for the accuracy of any MLS data.
    2. Host Agent. The Application and/or the local MLS may require that a licensed real estate agent (ÒHost AgentÓ) be assigned to the UserÕs use of the Application. This assignment provides the user with convenient access to a licensed agent when requesting specific property information. The assignment of a Host Agent does not create any contractual relationship Ð the User has no legal responsibility to use the Host Agent for any purpose, and the Host Agent has no legal responsibility to advise, represent or otherwise service the User. Such contractual relationship can only be formed by a separate agreement between the User and the Host Agent. The User acknowledges that the use of the Application does establish a business relationship with the Host Agent in the context of the Telemarketing Consumer Protection Act.
    3. UserÕs Location. The Application may need to detect the UserÕs location using the UserÕs mobile device geo-location services or by other means. When initially using the Application, the User will be asked to consent to the Application using their location, for the purpose of locating nearby real estate related information. This consent persists as long as the User continues to use the Application. Permission to use location is not required to use the Application; however certain features will be unavailable without such consent. The User can revoke consent at any time by discontinuing use of, or un-installing the Application.
    4. Sharing of Information. MLS regulations require registration with accurate contact information prior to providing access to MLS Data. The User expressly consents that such information may be shared with the Host Agent. The Application will not share specific information about the UserÕs location. The Application may, however, share information with the Host Agent about the use of the Application, such as properties viewed, searches, and similar activity.
    5. Telephone Charges. The User is not charged by ArchAgent for using the Application. However, the Application may result in usage charges from the UserÕs mobile provider for data usage, talk minutes, text messaging and similar services. The User acknowledges such charges may apply and is solely responsible for payment of such charges.

    ArchAgent Universal Terms of Service

    1. Your relationship with ArchAgent
      1. Your use of ArchAgent products, software, services and web sites (referred to collectively as the ÒServicesÓ in this document and excluding any services provided to you by ArchAgent under a separate written agreement) is subject to the terms of a legal agreement between you and ArchAgent. ÒArchAgentÓ means Arch Telecom Inc., whose principal place of business is Houston, TX, United States. This document explains how the agreement is made up, and sets out some of the terms of that agreement.
      2. Unless otherwise agreed in writing with ArchAgent, your agreement with ArchAgent will always include, at a minimum, the terms and conditions set out in this document. These are referred to below as the ÒUniversal TermsÓ.
      3. Your agreement with ArchAgent will also include the terms of any Additional Terms applicable to the Services, in addition to the Universal Terms. All of these are referred to as the ÒAdditional TermsÓ. Where Additional Terms apply to a Service, these will be accessible for you to read either within, or through your use of, that Service.
      4. The Universal Terms, together with the Additional Terms, form a legally binding agreement between you and ArchAgent in relation to your use of the Services. It is important that you take the time to read them carefully. Collectively, this legal agreement is referred to below as the ÒTermsÓ.
      5. If there is any contradiction between what the Additional Terms say and what the Universal Terms say, then the Additional Terms shall take precedence in relation to that Service.
    2. Accepting the Terms
      1. In order to use the Services, you must first agree to the Terms. You may not use the Services if you do not accept the Terms. You can accept the Terms by:
        1. clicking to accept or agree to the Terms, where this option is made available to you by ArchAgent in the user interface for any Service; or
        2. by actually using the Services. In this case, you understand and agree that ArchAgent will treat your use of the Services as acceptance of the Terms from that point onwards.
      2. You may not use the Services and may not accept the Terms if (a) you are not of legal age to form a binding contract with ArchAgent, or (b) you are a person barred from receiving the Services under the laws of the United States or other countries including the country in which you are resident or from which you use the Services.
    3. Provision of the Services by ArchAgent
      1. ArchAgent is constantly innovating in order to provide the best possible experience for its users. You acknowledge and agree that the form and nature of the Services which ArchAgent provides may change from time to time without prior notice to you.
      2. As part of this continuing innovation, you acknowledge and agree that ArchAgent may stop (permanently or temporarily) providing the Services (or any features within the Services) to you or to users generally at ArchAgentÕs sole discretion, without prior notice to you. You may stop using the Services at any time. You do not need to specifically inform ArchAgent when you stop using the Services.
      3. You acknowledge and agree that while ArchAgent may not currently have set a fixed upper limit on the number of transmissions you may send or receive through the Services or on the amount of storage space used for the provision of any Service, such fixed upper limits may be set by ArchAgent at any time, at ArchAgentÕs discretion.
    4. Use of the Services by you
      1. In order to access certain Services, you may be required to provide information about yourself (such as identification or contact details) as part of the registration process for the Service, or as part of your continued use of the Services. You agree that any registration information you give to ArchAgent will always be accurate, correct and up to date.
      2. You agree to use the Services only for purposes that are permitted by (a) the Terms and (b) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions (including any laws regarding the export of data or software to and from the United States or other relevant countries).
      3. You agree not to access (or attempt to access) any of the Services by any means other than through the interface that is provided by ArchAgent, unless you have been specifically allowed to do so in a separate agreement with ArchAgent. You specifically agree not to access (or attempt to access) any of the Services through any automated means (including use of scripts or web crawlers).
      4. Unless you have been specifically permitted to do so in a separate agreement with ArchAgent, you agree that you will not reproduce, duplicate, copy, sell, trade or resell the Services for any purpose.
      5. You agree that you are solely responsible for (and that ArchAgent has no responsibility to you or to any third party for) any breach of your obligations under the Terms and for the consequences (including any loss or damage which ArchAgent may suffer) of any such breach.
    5. Privacy and your personal information
      1. For information about ArchAgentÕs data protection practices, please read ArchAgentÕs privacy policy at http://www.ArchAgent.com/privacy.html. This policy explains how ArchAgent treats your personal information, and protects your privacy, when you use the Services.
      2. You agree to the use of your data in accordance with ArchAgentÕs privacy policies.
    6. Content in the Services
      1. You understand that all information (such as data files, written text, computer software, music, audio files or other sounds, photographs, videos or other images) which you may have access to as part of, or through your use of, the Services are the sole responsibility of the person from which such content originated. All such information is referred to below as the ÒContentÓ.
      2. You should be aware that Content presented to you as part of the Services, including but not limited to advertisements in the Services and sponsored Content within the Services may be protected by intellectual property rights which are owned by the parties who provide that Content to ArchAgent (or by other persons or companies on their behalf). You may not modify, rent, lease, loan, sell, distribute or create derivative works based on this Content (either in whole or in part) unless you have been specifically told that you may do so by ArchAgent or by the owners of that Content, in a separate agreement.
    7. Proprietary rights
      1. You acknowledge and agree that ArchAgent (or ArchAgentÕs licensors) own all legal right, title and interest in and to the Services, including any intellectual property rights which subsist in the Services (whether those rights happen to be registered or not, and wherever in the world those rights may exist). You further acknowledge that the Services may contain information which is designated confidential by ArchAgent and that you shall not disclose such information without ArchAgentÕs prior written consent.
      2. Unless you have agreed otherwise in writing with ArchAgent, nothing in the Terms gives you a right to use any of ArchAgentÕs trade names, trade marks, service marks, logos, domain names, and other distinctive brand features.
      3. Unless you have been expressly authorized to do so in writing by ArchAgent, you agree that in using the Services, you will not use any trade mark, service mark, trade name, logo of any company or organization in a way that is likely or intended to cause confusion about the owner or authorized user of such marks, names or logos.
    8. License from ArchAgent
      1. ArchAgent gives you a personal, royalty-free, non-assignable and non-exclusive license to use the software provided to you by ArchAgent as part of the Services as provided to you by ArchAgent (referred to as the ÒSoftwareÓ below). This license is for the sole purpose of enabling you to use and enjoy the benefit of the Services as provided by ArchAgent, in the manner permitted by the Terms.
      2. You may not (and you may not permit anyone else to) copy, modify, create a derivative work of, reverse engineer, decompile or otherwise attempt to extract the source code of the Software or any part thereof, unless this is expressly permitted or required by law, or unless you have been specifically told that you may do so by ArchAgent, in writing.
      3. Unless ArchAgent has given you specific written permission to do so, you may not assign (or grant a sub-license of) your rights to use the Software, grant a security interest in or over your rights to use the Software, or otherwise transfer any part of your rights to use the Software.
    9. Software updates
      1. The Software which you use may automatically download and install updates from time to time from ArchAgent. These updates are designed to improve, enhance and further develop the Services and may take the form of bug fixes, enhanced functions, new software modules and completely new versions. You agree to receive such updates (and permit ArchAgent to deliver these to you) as part of your use of the Services.
    10. Ending your relationship with ArchAgent
      1. The Terms will continue to apply until terminated by either you or ArchAgent as set out below.
      2. If you want to terminate your legal agreement with ArchAgent, you may do so by (a) notifying ArchAgent at any time and (b) closing your accounts for all of the Services which you use, where ArchAgent has made this option available to you. Your notice should be sent, in writing, to ArchAgentÕs address available on our website. You may also email such notice, provided however that such email notice is not deemed received until you receive a confirmation of receipt from ArchAgent.
      3. ArchAgent may at any time, terminate its legal agreement with you if:
        1. you have breached any provision of the Terms (or have acted in manner which clearly shows that you do not intend to, or are unable to comply with the provisions of the Terms); or
        2. ArchAgent is required to do so by law (for example, where the provision of the Services to you is, or becomes, unlawful); or
        3. the partner with whom ArchAgent offered the Services to you has terminated its relationship with ArchAgent or ceased to offer the
        4. Services to you; or
        5. the provision of the Services to you by ArchAgent is, in ArchAgentÕs opinion, no longer commercially viable.
      4. Nothing in this Section shall affect ArchAgentÕs rights regarding Provision of Services above.
      5. When these Terms come to an end, all of the legal rights, obligations and liabilities that you and ArchAgent have benefited from, been subject to (or which have accrued over time whilst the Terms have been in force) or which are expressed to continue indefinitely, shall be unaffected by this cessation, and the provisions of paragraph 15(f) shall continue to apply to such rights, obligations and liabilities indefinitely.
    11. EXCLUSION OF WARRANTIES
      1. NOTHING IN THESE TERMS, INCLUDING SECTIONS 11 and 12, SHALL EXCLUDE OR LIMIT ARCHAGENTÕS WARRANTY OR LIABILITY FOR LOSSES WHICH MAY NOT BE LAWFULLY EXCLUDED OR LIMITED BY APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR LOSS OR DAMAGE CAUSED BY NEGLIGENCE, BREACH OF CONTRACT OR BREACH OF IMPLIED TERMS, OR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, ONLY THE LIMITATIONS WHICH ARE LAWFUL IN YOUR JURISDICTION WILL APPLY TO YOU AND OUR LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
      2. YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK AND THAT THE SERVICES ARE PROVIDED "AS IS" AND ÒAS AVAILABLE.Ó
      3. IN PARTICULAR, ARCHAGENT, ITS SUBSIDIARIES AND AFFILIATES, AND ITS LICENSORS DO NOT REPRESENT OR WARRANT TO YOU THAT:
        1. YOUR USE OF THE SERVICES WILL MEET YOUR REQUIREMENTS,
        2. YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR FREE FROM ERROR,
        3. ANY INFORMATION OBTAINED BY YOU AS A RESULT OF YOUR USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE, AND
        4. THAT DEFECTS IN THE OPERATION OR FUNCTIONALITY OF ANY SOFTWARE PROVIDED TO YOU AS PART OF THE SERVICES WILL BE CORRECTED.
      4. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICES IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR OTHER DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.
      5. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM ARCHAGENT OR THROUGH OR FROM THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TERMS.
      6. ARCHAGENT FURTHER EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
    12. LIMITATION OF LIABILITY
      1. SUBJECT TO OVERALL PROVISION IN PARAGRAPH 11(a) ABOVE, YOU EXPRESSLY UNDERSTAND AND AGREE THAT ARCHAGENT, ITS SUBSIDIARIES AND AFFILIATES, AND ITS LICENSORS SHALL NOT BE LIABLE TO YOU FOR:
        1. ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL CONSEQUENTIAL OR EXEMPLARY DAMAGES WHICH MAY BE INCURRED BY YOU, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY.. THIS SHALL INCLUDE, BUT NOT BE LIMITED TO, ANY LOSS OF PROFIT (WHETHER INCURRED DIRECTLY OR INDIRECTLY), ANY LOSS OF GOODWILL OR BUSINESS REPUTATION, ANY LOSS OF DATA SUFFERED, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR OTHER INTANGIBLE LOSS;
        2. ANY LOSS OR DAMAGE WHICH MAY BE INCURRED BY YOU, INCLUDING BUT NOT LIMITED TO LOSS OR DAMAGE AS A RESULT OF:
        3. ANY RELIANCE PLACED BY YOU ON THE COMPLETENESS, ACCURACY OR EXISTENCE OF ANY ADVERTISING, OR AS A RESULT OF ANY RELATIONSHIP OR TRANSACTION BETWEEN YOU AND ANY ADVERTISER OR SPONSOR WHOSE ADVERTISING APPEARS ON THE SERVICES;
        4. ANY CHANGES WHICH ARCHAGENT MAY MAKE TO THE SERVICES, OR FOR ANY PERMANENT OR TEMPORARY CESSATION IN THE PROVISION OF THE SERVICES (OR ANY FEATURES WITHIN THE SERVICES);
        5. THE DELETION OF, CORRUPTION OF, OR FAILURE TO STORE, ANY CONTENT AND OTHER COMMUNICATIONS DATA MAINTAINED OR TRANSMITTED BY OR THROUGH YOUR USE OF THE SERVICES;
        6. YOUR FAILURE TO PROVIDE ARCHAGENT WITH ACCURATE ACCOUNT INFORMATION;
        7. YOUR FAILURE TO KEEP YOUR PASSWORD OR ACCOUNT DETAILS SECURE AND CONFIDENTIAL;
      2. THE LIMITATIONS ON ARCHAGENTÕS LIABILITY TO YOU IN PARAGRAPH 12(a) ABOVE SHALL APPLY WHETHER OR NOT ARCHAGENT HAS BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING.
    13. Advertisements
      1. Some of the Services are supported by advertising revenue and may display advertisements and promotions. These advertisements may be targeted to the content of information stored on the Services, queries made through the Services or other information.
      2. The manner, mode and extent of advertising by ArchAgent on the Services are subject to change without specific notice to you.
      3. In consideration for ArchAgent granting you access to and use of the Services, you agree that ArchAgent may place such advertising on the Services.
    14. Changes to the Terms
      1. ArchAgent may make changes to the Universal Terms or Additional Terms from time to time. When these changes are made, ArchAgent will make a new copy of the Universal Terms available at http://www.ArchAgent.com/terms and any new Additional Terms will be made available to you from within, or through, the affected Services.
      2. You understand and agree that if you use the Services after the date on which the Universal Terms or Additional Terms have changed, ArchAgent will treat your use as acceptance of the updated Universal Terms or Additional Terms.
    15. General legal terms
      1. The Terms constitute the whole legal agreement between you and ArchAgent and govern your use of the Services (but excluding any services which ArchAgent may provide to you under a separate written agreement), and completely replace any prior agreements between you and ArchAgent in relation to the Services.
      2. You agree that ArchAgent may provide you with notices, including those regarding changes to the Terms, by email, regular mail, or postings on the Services.
      3. You agree that if ArchAgent does not exercise or enforce any legal right or remedy which is contained in the Terms (or which ArchAgent has the benefit of under any applicable law), this will not be taken to be a formal waiver of ArchAgentÕs rights and that those rights or remedies will still be available to ArchAgent.
      4. If any court of law, having the jurisdiction to decide on this matter, rules that any provision of these Terms is invalid, then that provision will be removed from the Terms without affecting the rest of the Terms. The remaining provisions of the Terms will continue to be valid and enforceable.
      5. You acknowledge and agree that each member of the group of companies of which ArchAgent is the parent shall be third party beneficiaries to the Terms and that such other companies shall be entitled to directly enforce, and rely upon, any provision of the Terms which confers a benefit on (or rights in favor of) them. Other than this, no other person or company shall be third party beneficiaries to the Terms.
      6. The Terms, and your relationship with ArchAgent under the Terms, shall be governed by the laws of the State of Texas without regard to its conflict of laws provisions. You and ArchAgent agree to submit to the exclusive jurisdiction of the courts located within the county of Travis, Texas to resolve any legal matter arising from the Terms. Notwithstanding this, you agree that ArchAgent shall still be allowed to apply for injunctive remedies (or an equivalent type of urgent legal relief) in any jurisdiction.
    January 10th, 2011

    Privacy Policy

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    Privacy Policy

    This Privacy Policy applies to all of the products, services and websites offered by Arch Telecom Inc. (ArchAgent) or its subsidiaries or affiliated companies.

    Information we collect and how we use it

    We may collect the following types of information:

    • Information you provide Ð When you sign up for a ArchAgent Account, we ask you or personal information. We may combine the information you submit under your account with information from other ArchAgent services or third parties in order to provide you with a better experience and to improve the quality of our services. For certain services, we may give you the opportunity to opt out of combining such information.
    • Cookies Ð When you visit ArchAgent internet content, we send one or more cookies to your computer or other device. We use cookies to improve the quality of our service, including for storing user preferences, improving search results and ad selection, and tracking user trends, such as how people search. ArchAgent also uses cookies in its advertising services to help advertisers and publishers serve and manage ads across the web and on ArchAgent services.
    • Log information Ð When you access ArchAgent services via a browser, application or other client our servers automatically record certain information. These server logs may include information such as your web request, your interaction with a service, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or your account.
    • User communications Ð When you send email or other communications to ArchAgent, we may retain those communications in order to process your inquiries, respond to your requests and improve our services. When you send and receive SMS messages to or from one of our services that provides SMS functionality, we may collect and maintain information associated with those messages, such as the phone number, the wireless carrier associated with the phone number, the content of the message, and the date and time of the transaction. We may use your email address to communicate with you about our services.
    • Location data Ð ArchAgent offers location-enabled services, such as ArchAgent Mobile Real Estate Search. If you use those services, ArchAgent may receive information about your actual location (such as GPS signals sent by a mobile device) or information that can be used to approximate a location (such as a cell ID).

    In addition to the above, we may use the information we collect to:

    • Provide, maintain, protect, and improve our services (including advertising services) and develop new services; and
    • Protect the rights or property of ArchAgent or our users.

    If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use.

    ArchAgent processes personal information on our servers in the United States of America. We do not currently operate in other countries.

    Choices

    Where you have shared personal contact information to use a service, you will have the option (as part of the service) to review and control the information stored in your ArchAgent Account.

    Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some ArchAgent features and services may not function properly if your cookies are disabled.

    Information sharing

    ArchAgent only shares personal information with other companies or individuals outside of ArchAgent in the following limited circumstances:

    • We have your consent.
    • We require opt-in consent for the sharing of any sensitive personal information.
    • We provide such information to our subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.
    • We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against harm to the rights, property or safety of ArchAgent, its users or the public as required or permitted by law.

    Information security

    We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.

    We restrict access to personal information to ArchAgent employees, contractors and agents who need to know that information in order to process it on our behalf. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

    Accessing and updating personal information

    When you use ArchAgent services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Because of the way we maintain certain services, after you delete your information, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems.

    Enforcement

    ArchAgent regularly reviews its compliance with this Privacy Policy. When we receive formal written complaints, it is ArchAgentÕs policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between ArchAgent and an individual.

    Changes to this Privacy Policy

    Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes). We will also keep prior versions of this Privacy Policy in an archive for your review.

    January 11, 2011

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